RETURN AND EXCHANGE

WE ACCEPT RETURNS OF NEW, UNUSED MERCHANDISE THAT IS IN ITS ORIGINAL PACKAGING WITH TAGS.

RETURNS MUST BE POSTMARKED WITHIN 15 DAYS OF THE DATE OF DELIVERY TO BE ELIGIBLE FOR A FULL REFUND IN THE ORIGINAL FORM OF PAYMENT.

RETURNS POSTMARKED AFTER 15 DAYS AND BEFORE 30 DAYS, WILL RECEIVE STORE CREDIT (THIS DOES NOT INCLUDE SHIPPING COSTS).

ALL RETURNS MUST INCLUDE A COMPLETED RETURN FORM WHICH YOU CAN GET FROM OUR

customer service.

 ALL SALE ITEMS ARE FINAL AND GIFTS WILL BE ELIGIBLE FOR STORE CREDIT ONLY.

PLEASE RETURN MERCHANDISE TO:
HOUSE OF PRINCESS
1330 MAIN STREET
SARASOTA, FL, 34236

 

REFUNDS & CREDITS

 

REFUNDS ARE PROCESSED EITHER IN THE ORIGINAL FORM OF PAYMENT OR AS STORE CREDIT.

ONCE WE RECEIVE YOUR RETURN PACKAGE, WE WILL SEND YOU AN EMAIL CONFIRMATION AND YOUR REFUND WILL BE PROCESSED WITHIN 14 DAYS.

PLEASE ALLOW 1 TO 2 BILLING CYCLES FOR YOUR ACCOUNT TO BE CREDITED.

 

SHIPPING, ERRORS & DAMAGED PRODUCTS

 

EACH ITEM IS INDIVIDUALLY WRAPPED AND PACKAGED WITH THE UTMOST CARE. IN THE UNLIKELY EVENT THAT WE PROCESS AN ORDER INCORRECTLY OR YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, WE WILL GLADLY REPLACE IT OR ACCEPT IT FOR A FULL REFUND AT OUR EXPENSE. WE WILL PROVIDE A PREPAID SHIPPING LABEL TO EXPEDITE RETURNS WITHIN THE U.S. TO RECEIVE A SHIPPING LABEL AND ARRANGE THE REPLACEMENT OF YOUR MERCHANDISE, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM.

CUSTOMER CARE

BRANDS WE REPRESENT
HOUSE OF PRINCESS
SWEDEN
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